Processing Claims

myEZClaim.com allows you to process and track two types of claims, Loss and Damage claims and Overcharge claims. Loss and Damage claims are used for claims on products that were lost or damaged in shipment. You must have product information to complete a loss and damage claim. Overcharge claims are used for excessive charges on the freight bill. You must have the freight bill information in order to complete the overcharge claim.

Once you have completed the "Getting Started" section, you're ready to begin entering your claims. If you have a claim that involves a lookup value that you haven't yet entered, you need to enter that information first and then enter your claim. You do not have to enter your businesses or products before your claims; you can enter new businesses and products from within the claim form.

Processing claims involves several steps. You need to first enter your claims. After entering your claims, you generate the claim forms that can be sent to the carriers. You also generate follow-up letters for claims that haven't yet been closed. myEZClaim.com generates letters for claims that are 30, 60, 90 and 120 days past due. It's as easy as a click of the mouse. Finally, as you receive acknowledgements of, or payments against, your claims, you update your claims to reflect these events.

The following is an overview of the steps involved in claims processing:

Entering Claims	Generating Follow-Up Letters
Generating Claim Forms	Entering Claim Updates