Getting Started

Tracking your freight claims can be a time consuming process. Not tracking these claims can mean expensive losses for your company from unrecovered dollars due to damaged and lost products by the carrier. myEZClaim makes it easy to enter your claim and include all pertinent tracking information. With the simple click of the mouse, you can generate and print claim forms, credit/debit memos, and regional claim templates. Using myEZClaim, you can track the status of your claims and generate follow-up letters at the appropriate time, from any remote location using an Internet browser and Acrobat Reader. In addition, myEZClaim has a number of built-in detail reports, allowing you to quickly review the consolidated results of your claim activity for any user designated time period.

myEZClaim is setup to provide maximum flexibility in the way it is used. This document provides instructions for use of myEZClaim from one location or multiple locations as long as the proper user setup has been completed. The site administrator for your corporate account has all the training and instructions on registering new users for this Internet version of EZClaim. So, relax and read these instructions and have an enjoyable experience on the web.

myEZClaim stores information regarding your claims in a database. A database is a group of files that contains related information. There can be many records within each of these files. A record is a collection of information regarding a specific item.

Another way of explaining a database uses your file cabinet as an example. Your file cabinet contains multiple drawers (files) each of which can contain different information. Perhaps one drawer contains information regarding the companies with which you do business, and another drawer contains information regarding the claims that have been submitted against some of the companies in the company drawer. Within each drawer are folders (records), one for each company, and maybe one for each claim that has been submitted. The file cabinet contains files and records, thus making it a type of database. A database allows for quick and easy retrieval of information.

When you use myEZClaim for the first time, you need to enter some basic information regarding the businesses that can be involved with your claims. For example, you'll need to enter your current customers, shippers, carriers, etc. Then when you enter a claim, their information is already in the database and you can select the appropriate business from a list. This makes the process of entering a new claim much faster. myEZClaim.com already includes information on some of the claim reasons and major carriers.

Finally, you enter the list of products that you regularly order or ship. Product cost and unit weight can be added during the filing process or entered into the database prior to beginning the first claim. Product information is required for all new Loss and Damage claims. Again, by entering this information first, you simplify the process of creating new claims. All of this information is used to enter new claims.

The following is an overview of the things you should do when you first use myEZClaim:

Create records for each of the following:

Customers	Carriers
Shippers	Claimants
Companies	Recipients
Users	Products
Disposition Codes	Release Values
Conversion Rates	Liability Limits
Business Groups	Product Lines